Terms & Conditions

Terms and Conditions

Kens Fried Chicken offers a delivery service to the limited delivery area of Portsmorth. If you are not in one of our delivery areas, a message will appear on-screen notifying you. Some store opening hours are shorter due to local trading restrictions.


The owner of the card used for payment must present this card on receiving the order. Card payments are secure. Our delivery drivers only carry up to £10 in change, payment must be in £ (pounds) sterling.

Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your offer should it be necessary.

In the event of Kens Fried Chicken needing to issue a refund we will endeavour to credit your account within shortest time possible.

Cancellation Policy

Customers can cancel an order by telephoning the relevant store to do so. You have the right to cancel an order at any time if:

1) The order was requested for a specific delivery time and you have decided to cancel. This cancellation should be made clear to the relevant store through telephoning at least half an hour before its delivery time.

2) In the case of same day orders and deliveries, cancellation should be within a reasonable time (usually just a matter of minutes) and before the order becomes a “Faulty Order”.

Kens Fried Chicken will classify a faulty order as any order which is cancelled after food has been used to start preparing the order (a “Faulty Order”). This will be determined by the staff of the relevant store and whether they consider an order is a Faulty Order or not. Also reserving the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

You will not be charged for a cancelled order as long as they do not break the rules of the cancellation policy. Any payment made for an order being cancelled will usually be refunded using the same method originally used by you to pay for your order. Any order cancelled after the point in which the order becomes a “Faulty Order” will be charged to the customer and no refund will be due to the customer.

The staff of the relevant store in its sole discretion will determine whether an order is a Faulty Order or not.


Side orders are subject to availability. In most cases, the Kens Fried Chicken store manager will offer an alternative for any out-of-stock item.

Although every care is taken, some products may contain nuts. The Coleslaw sold by Kens Fried Chicken stores may contain nut derivatives.

Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the basket if your order is below the minimum value.

Starters, drinks and desserts only delivered with a main meal.

Offers, Promotions or Discounts

When submitting your order details you may wish to offer to purchase the items specified in conjunction with a particular Kens Fried Chicken offer, promotion or discount. To take advantage of this facility you will need to enter the appropriate offer, promotion or discount code with your order details. These codes are present on our menu's and other items of promotional literature from time to time.

Any such order will be subject to the specific terms and conditions of the offer, promotion or discount in question and will be subject to availability. We reserve the right to refuse or withdraw any Kens Fried Chicken offer, promotion or discount at any time.

Delivery Times

Our goal is to provide the best Fried Chicken delivery service in the market which includes an excellent reputation for on-time delivery i.e. delivering orders at the time we quote. Unfortunately things don't always go to plan and factors, such as, weather and traffic conditions occasionally prevent us from achieving this.

Trade Marks & Copyright

All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of Kens Fried Chicken and is protected by UK and European copyright laws.

The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.

Kens Fried Chicken, and the Kens Fried Chicken logo are registered trademarks of Kens Fried Chicken. Other Kens Fried Chicken graphics, logos and trade names are trademarks of Kens Fried Chicken trademarks may not be used in connection with any product or service that is not affiliated with Kens Fried Chicken in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Kens Fried Chicken.

Opening Times

We are open between the hours of 11am to 3am

The last internet order is taken at 2.45am

Contact Us

Marketing Department
Kens Fried Chicken
164 Albert Road
Tel: (023) 9229 4444
Email: info@kensfriedchicken.co.uk

Kens Fried Chicken - Southsea © 2022